Heather has 20+ years of experience in Revenue Cycle Management and a varied background in both behavioral and physical health. She has focused on efficiency, training, process creation and process management as well as centralizing revenue cycle tasks for optimal collectability of services.
Before joining ZMark Health, Heather worked for Merakey as their Corporate Director of AR. While in this role, she helped to lead the revenue cycle team through Covid and the various payment methods prescribed by each of their payers. Prior to Merakey, Heather served as Vice President of Revenue Cycle for Drayer Physical Therapy, now a part of Upstream Rehabilitation. Prior to this, Heather held varying roles at NHS Human Services (now Merakey) ranging from supervisory positions to the Director of Business Operations, overseeing $600M in annual revenue.
Throughout her years of experience, she has concentrated on decreasing DSO and increasing overall collections, which contributed to growth of the bottom line to expand services and offerings for those in need. Heather focuses heavily on relationship building and education to make the billing process less intimidating for those involved.
Heather holds a Master of Business Administration from Shippensburg University and is passionate about leadership and ongoing education.
She lives in Elizabethtown, PA with her son and daughter and her two golden retrievers.